Refund and Return Policy

At BasketMommy, we are committed to ensuring your satisfaction with every purchase. If you are not completely satisfied with your woven goods or textiles, we offer a straightforward refund and return policy. Please read the following guidelines to understand our procedures and requirements.

  1. Eligibility for Returns

    2. To be eligible for a return, the following conditions must be met:

    • The item must be unused, undamaged, and in its original packaging.
    • The return request must be initiated within 30 days of the delivery date.
    • You must provide proof of purchase, such as an order number or receipt.
    • Certain items, such as custom-made or personalized products, may not be eligible for return unless they are defective or damaged upon arrival.
  2. Initiating a Return

    3. To initiate a return, please follow these steps:

    • Contact our customer support team at [Your Contact Information] to request a return authorization.
    • Provide your order number, a description of the item you wish to return, and the reason for the return.
    • Our customer support team will review your request and provide you with a return authorization number (RMA) and instructions for returning the item.
  3. Returning the Item

    4. Once you have received a return authorization number, please follow these guidelines for returning the item:

    • Pack the item securely in its original packaging, along with all accessories and documentation.
    • Clearly write the RMA number on the outside of the package.
    • Ship the item to the address provided by our customer support team.
    • You are responsible for the return shipping costs, unless the item is defective or damaged upon arrival.
    • We recommend using a trackable shipping service to ensure that the item is received by us.
  4. Inspection and Processing

    5. Upon receiving the returned item, we will inspect it to ensure that it meets the eligibility criteria outlined in section 1. If the item is approved for return, we will process your refund or exchange within 7-10 business days.

  5. Refund Options

    6. We offer the following refund options:

    • Full Refund: If the item is returned in its original condition and meets the eligibility criteria, we will issue a full refund to your original payment method.
    • Exchange: If you prefer, we can exchange the item for another product of equal value, subject to availability.
    • Store Credit: We can also issue a store credit that can be used for future purchases on our website.
  6. Damaged or Defective Items

    7. If you receive a damaged or defective item, please contact our customer support team within 7 days of the delivery date. We will arrange for a replacement or refund, and we will cover the return shipping costs.

  7. Non-Returnable Items

    8. The following items are generally non-returnable:

    • Custom-made or personalized products, unless they are defective or damaged upon arrival.
    • Items that have been used or damaged by the customer.
    • Items that are not returned in their original packaging.
  8. Contact Us

    9. If you have any questions or concerns about our refund and return policy, please contact us at: [Your Contact Information]